Q: I cannot connect to my McTiVia. I see an error message saying that I should check my firewall. What should I do?
A: This usually means your computer is not connected to the same network as McTiVia. Please check the following:
A: Check the status shown on the projection panel.

1- If the left line is not connected, then your PC is not connected to any network. Please check your network connection.

a. Check the IP address of McTiVia shown on the lower-right corner of your TV screen. It should either be an IP from your home router if it is connected to your home network (Case A), or 192.168.100.10 if is it not connected to any network (Case B).
b. Check the IP address of your computer and see if it gets correct IP address from your home network in Case A, or an IP from McTiVia (usually 192.168.100.11) in Case B.

2- If the left line is connected but the right line is disconnected, then no McTiVia is found in the network you are connected to.

a. Check if the IP address of your PC and McTiVia are in the same subnet (only the last number of the IP address is different).
b. If the three check items all passed, then you should check the settings of your firewall program or Anti-Virus program to make sure McTiVia software is allowed to pass.

Q: No screen on my TV when McTiVia is powered up (with green LED)?
A: In rare cases some old HDMI TVs is not compatible with the HDMI signal from McTiVia, although McTiVia passed the HDMI Logo Certification. In this case please try with another HDMI TV, or try with an HDMI Hub between McTiVia and your TV.

Q: Why I cannot project my screen?
A: The sender software needs to use the network to transmit PC screen images to the receiver. Quite usual, the reason failed to do so is mainly because of "firewalls". Your Anti-virus or network security software would show a message to ask you if you allow the sender software to use the network. If you see such message, please allow it, or choose "add rule" to the firewall setting!

Q: How can I project my PC screen using WiFi, and access to the Internet at the same time?
A: Three methods are provided:
• Use an Ethernet cable to connect the receiver box to your Internet router or Ethernet hub (recommended method).
• Use a set of Power Line adaptors. One end connects to the receiver device via a Ethernet cable; the other end connects to your Internet router or Ethernet hub.
• Choose the "WiFi AP-Client Configuration" item from the main menu, and complete required information to allow the receiver device connects to your existing WiFi Access Point. Two important things are to be noted:
• The existing Home WiFi AP needs to support 802.11n using 2T2R technology
• The signal strength between your home WiFi AP and the receiver device needs to be good (at least 65%) to have reasonable performance!

For detailed steps to setup AP-Client, please refer to " Setting up WiFi AP-Client connection".

Q. AP Client configuration is delivering no IP address to the device.
A. AP-client mode requires correct settings and good signal strength to work properly. If you cannot connect the device to your home router with AP-Client mode, please double check the Home AP setting in the AP-Client configuration first. If the settings are correct, then you can:
• Check the strength of your wireless home router (802.11n router recommended). When the quality of the wireless signal of your home router is too low it will not be able to deliver an IP address to the device.
• Check if your home router is set to deliver automatically an IP address to any other client (DHCP mode).
• If your home router is set-up to deliver static IP addresses only, you need to configure the device to use a static IP address out of your network IP range. Open the McTiVia web device management page and give the device a Static IP address which is part of your static home IP address range.